Many projects are either significantly challenged or fail completely. Understanding the principles of quality assurance (QA) and quality control (QC), and understanding how to put these principles into practice, can dramatically improve project performance. Unfortunately, many managers don’t know what quality activities are critical to build into their plans, nor do they know how to estimate either the cost or the value of these activities. The classic three dependent variables that are managed in a project are cost, schedule and quality. While most managers know how to plan cost and schedule, and even how to track and control cost and schedule, very few know how to plan, track or control quality. This presentation shows how to plan, track and control quality. It further shows how to optimize project performance by optimizing quality, giving specific examples on implementation.

SPEAKER: Lonnie D. Franks, Lighthouse Technologies

Lonnie D. Franks , Executive Quality Consultant with Lighthouse Technologies, Inc., has over 30 years experience as a systems architect, Director of Engineering and Vice President in Research and Development. Lonnie founded Caledonian Project Recovery, Ltd. (CPR), which merged with Lighthouse Technologies, Inc. in 2004. Lonnie has been an active member of IEEE, ASQ and PMI for well over 10 years and was instrumental in creating the Quality-Driven Development Methodology™ and the concept of Quality Variance™ and Quality Performance Index™. Lonnie has an incredible wealth of knowledge in software project management and software quality management, but his real strength is in mentoring, coaching and teaching best practices.

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