TOPIC: Result Metrics: Measuring the Effect of Higher Capability

The Capability Maturity Paradigm holds out the promise that if you improve your software engineering capability you will improve your business performance. In some combination, you will improve software reliability, cycle time, productivity, customer satisfaction, etc.
Many organizations, while knowing that they have actually achieved this, have had a difficult time measuring their business performance. This presentation provides insight and examples of how this can be done with a focus on software testing.
Key ideas include:
a unique view of capability and practices
life cycle hierarchies
process taxonomy
fractal approach to defining business performance metrics
business performance metric sets
business performance metric sets as drivers of capability assessment

SPEAKER: Bill Silver, Questcon Technologies

Bill started his 30+ year career developing operating systems for commercial and military applications. He became interested in and devoted to the study and practice of total quality, software QA, software testing, and software measurement. He’s a former Director/VP of Software Quality at several companies, including Prime Computer and Fidelity Investments. He was the VP of Customer Service at Computer Corporation of America. And, he was the founder and editor of Software Quality World magazine.
Intermingled with line management jobs, Bill has had many consulting assignments:
Software Quality Assessments at companies as varied as router and network companies, internet startups, commercial software, IS/IT organizations, and the New York Stock Exchange
Hands-on design and implementation of automated test suites
Hands-on project management
Seminars on Total Quality, Software Testing, and Software Metrics
Speaker at dozens of software quality/testing conferences